Customer Service Calling
Meet Rea Alducente. Rea's journey to creating videos comes from her BPO experience of 7 years. She was a customer service specialist and a subject matter expert/peer coach for a year, then eventually became a lead trainer. In 2016, she started working remotely as a digital content creator/manager and marketer. Alongside that career, she started her YouTube channel ReaNinja.
Let's get started...
What's customer service and customer satisfaction
Goal: Understand the basics of customer service
Now It's Your Turn...
The last part of the lesson is completing a project that tests your skills! Your instructor has designed a special project to help
solidify the techniques you just learned.
To make a call successfully.