Customer Service Calling


Rea Alducente

Meet Rea Alducente. Rea's journey to creating videos comes from her BPO experience of 7 years. She was a customer service specialist and a subject matter expert/peer coach for a year, then eventually became a lead trainer. In 2016, she started working remotely as a digital content creator/manager and marketer. Alongside that career, she started her YouTube channel ReaNinja.

Let's get started...

What's customer service and customer satisfaction

Goal: Understand the basics of customer service

5 minutes

Now It's Your Turn...

The last part of the lesson is completing a project that tests your skills! Your instructor has designed a special project to help

solidify the techniques you just learned. 

Project Goal:

To make a call successfully.

Looking to work in customer service...