Basic Budgeting with Excel
What is a budget? How do you save money effectively? How much should you save? Get the answers to all these questions and more in this course.
Meet Rea Alcante. Rea's journey to creating videos comes from her BPO experience of 7 years. She was a customer service specialist and a subject matter expert/peer coach for a year, then eventually became a lead trainer. In 2016, she started working remotely as a digital content creator/manager and marketer. Alongside that career, she started her YouTube channel ReaNinja.
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How to Open a Call Properly
Goal: Learn how to properly open a call--a critical step in making a good impression
How to Ask the Right Questions
Goal: Learn how to use open-ended and closed-ended questions to better assist their customers
How to Use Positive Scripting
Goal: Get used to saying positive power words, phrases, and statements to make your interaction with your customer even better
How to Close a Call Properly
Goal: Learn how to end a call properly regardless of the outcome of the call
Basic Call Flow--Putting it All Together
Goal: Watch Rea demonstrate a basic customer service inquiry call with the opening, resolution, and closing
Now It's Your Turn...
Apply the skills you learned by doing xxxx project.